Terms of service

Last updated: 6 June 2026

1. About Us

This website is operated by By Jacob Ham ("we", "us", "our").

Website: byjacobham.com

Contact email: hello@jacobham.co.uk

By using this website and placing an order, you agree to these Terms and Conditions.

2. Products

We sell print-on-demand posters, artwork, and digital downloads.

As physical products are made to order, slight variations in colour, print placement, and appearance may occur due to differences in screen displays, printing processes, and materials. These variations do not constitute defects.

We make every effort to display products accurately, but cannot guarantee that your device will display colours exactly as printed.

Digital products are supplied electronically and are intended for personal use unless otherwise stated.

3. Pricing and Payment

All prices are displayed in the applicable currency shown on the website.

Prices may be changed at any time without notice.

Payment is collected at checkout through Shopify and its approved payment providers.

We reserve the right to refuse or cancel any order if fraud or unauthorised activity is suspected.

4. Order Processing

Physical products are printed on demand after an order has been placed.

Production and fulfilment are handled by our print partner, Gelato.

Estimated delivery times are provided for guidance only and are not guaranteed.

Digital products are delivered electronically and are generally available immediately following successful payment.

5. Shipping

Shipping costs for physical products are calculated at checkout.

Customers are responsible for providing accurate delivery information.

If an order is returned due to an incorrect address supplied by the customer, additional shipping charges may apply.

Digital products are delivered electronically and do not incur shipping charges.

6. Returns and Refunds

Please refer to our Return & Refund Policy for full details.

Physical products may be eligible for replacement or refund if they arrive damaged, defective, or incorrectly fulfilled.

Due to the nature of digital products, all digital download sales are final and non-refundable once access to the files has been provided, except where required by applicable law.

7. Digital Product Licence

Unless otherwise stated, all digital downloads purchased from this website are licensed for personal, non-commercial use only.

You may not:

  • Resell, redistribute, share, or sublicense the files
  • Claim the artwork as your own
  • Use the files for commercial purposes without written permission
  • Modify and resell the files in any format

    All intellectual property rights remain the property of By Jacob Ham.

    8. Intellectual Property

    All artwork, designs, graphics, logos, images, digital files, and website content displayed on this website are the property of By Jacob Ham and are protected by copyright and intellectual property laws.

    You may not reproduce, distribute, modify, sell, or use any content without prior written permission.

    9. Limitation of Liability

    To the maximum extent permitted by law, we shall not be liable for:

    • Indirect or consequential losses
    • Loss of profits
    • Loss of business opportunities
    • Delays in delivery outside our reasonable control
    • Customer misuse of digital products

    Nothing in these Terms excludes liability where exclusion is not permitted by law.

    10. Website Use

    You agree not to:

    • Use the website unlawfully
    • Interfere with website security
    • Attempt unauthorised access to systems or data
    • Use automated tools to scrape content

    We reserve the right to restrict access to users who breach these Terms.

    11. Governing Law

    These Terms and Conditions are governed by the laws of England and Wales.

    Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    12. Contact

    If you have any questions regarding these Terms and Conditions, please contact: hello@jacobham.co.uk