Contact information
Last updated: 6 June 2026
Thank you for visiting ByJacobHam.
If you have any questions about our products, orders, digital downloads, shipping, returns, or any of our policies, we are happy to help.
Customer Support
Email: hello@jacobham.co.uk
We aim to respond to all enquiries within 1–2 business days.
Before Contacting Us
To help us assist you as quickly as possible, please include the following information when contacting us regarding an order:
- Your full name
- Order number
- Email address used for the purchase
- A detailed description of your enquiry
If you are contacting us regarding a damaged or incorrect physical order, please include clear photographs of the item and any relevant packaging.
Business Hours
Customer support enquiries are monitored Monday to Friday.
Response times may be longer during weekends, public holidays, or periods of high demand.
Legal and Copyright Enquiries
For copyright, licensing, partnership opportunities, or other business-related enquiries, please contact:
Website
byjacobham.com
We appreciate your support and look forward to assisting you.