Privacy policy

Last updated: 6 June 2026

1. Introduction

At By Jacob Ham ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit byjacobham.com, purchase physical products, or purchase digital downloads.

If you have any questions, contact us at hello@jacobham.co.uk.

2. Information We Collect

When you use our website, we may collect:

Information You Provide

  • Name
  • Billing address
  • Shipping address (for physical orders)
  • Email address
  • Telephone number
  • Order details

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver digital products
  • Provide customer support
  • Send order confirmations and updates
  • Prevent fraud and improve website security
  • Improve our products and website
  • Comply with legal obligations
  • Send marketing communications where consent has been provided

4. Sharing Your Information

To operate our business, we share information with trusted service providers including:

  • Shopify (website and ecommerce platform)
  • Payment processors
  • Gelato and its fulfilment partners for manufacturing and delivery of physical products
  • Shipping and logistics providers
  • Analytics and marketing service providers

We only share information necessary for these services to operate.

We do not sell your personal information.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyse visitor behaviour
  • Support marketing and advertising activities

You can manage cookie preferences through your browser settings.

6. Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send promotional content about products, offers, and updates.

You may unsubscribe at any time using the unsubscribe link included in our emails.

7. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfilment
  • Delivery of digital products
  • Customer support
  • Legal and accounting requirements
  • Fraud prevention

When information is no longer required, it is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@jacobham.co.uk.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

11. Children's Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, contact: hello@jacobham.co.uk